FOI release

FOI2020/00073: UKRI Telephone Maintenance Contracts

This request was refused in part, so we didn't provide some of the information the requester asked for. This may include information where we can neither confirm nor deny that we hold it.

Case reference FOI2020/00073

Published 7 July 2021

Request

Request Received: 9 March 2020

Please can you send me the following contract information via email with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

a. Contract Type: Maintenance, Managed, Shared (If shared please state the organisation it is shared with)

b. Existing Supplier: If there is more than one supplier please split each contract up individually.

c. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

d. Hardware Brand: The primary hardware brand of the organisation's telephone system.

e. The number of telephone users:

f. Contract Duration: please include any extension periods.

g. Contract Expiry Date: Please provide me with the day/month/year.

h. Contract Review Date: Please provide me with the day/month/year.

i. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

j. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

k. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

l. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider?

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible?

Response

Response Sent: 15 April 2020

Full details of this response are provided in the attached documents.

Documents

• FOI2020.00073_UKRI FOI 2019.0094 Response_Redacted.pdf (74.0 KB)
• FOI_Response_Letter_FOI2020_00073_Redacted.pdf (249.9 KB)

This is UK Research and Innovation's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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