FOI2022/00154: Service Management Software Contract(s) for IT, HR, Facilities, etc
Case reference FOI2022/00154
Published 1 August 2022
Request
Request Received: 20 April 2022
We wish to establish a few things about your current contract(s) for Service Management software to make sure we contact the appropriate people at the best time to minimise the disruption to their work.
This may relate to a single Enterprise Service Management (ESM) software, for example, covering IT, HR, Facilities, etc, or separate systems for each of these areas. If you operate separate systems for each area please provide details for each system used.
The details that would help us for each software contract are:
1.Which service area does the system cover (i.e. IT, HR, Facilities, etc)
2.What is the term of the current contract and when is the next renewal date?
3.What is the current solution in use?
4.How far in advance of this date would you typically start to engage with suppliers (i.e. informal engagement rather than any formal tender process)
5.Who is responsible for the decisions relating to reviewing whether to renew the software contract? (i.e. Business contact, e.g. Head of IT, Head of HR)
Any assistance with the above would be much appreciated so that we can ensure we communicate in a timely and effective way.
Response
Response Sent: 6 May 2022
I can confirm UK Research and Innovation (UKRI) do not hold the information relevant to your request.
UKRI does not hold information related to Enterprise Service Management (ESM) Software. As part of our duty to advise and assist under the FOIA we can advise that UKRI's service management software for HR, Finance and Procurement is managed by UK SBS, who can be contacted at FOI@uksbs.co.uk.
Documents
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