FOI2023/00560: FOI Request for CRM
Case reference FOI2023/00560
Published 1 November 2023
Request
Request Received: 21 July 2023
I am writing to you under the Freedom of Information Act 2000 to request the following information:
1. Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.)
• Yes
• No
2. If yes, please specify which CRM(s) are used by your organisation:
• HubSpot
• Salesforce
• Dynamics
• Other (Please specify)
3. What license level/subscription does your organisation have?
4. What is the annual cost of your CRM system(s)?
5. List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system?
6. Does your organisation work with any external agencies to manage the CRM?
7. Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.)
• Yes
• No
8. If yes, please specify which other systems your CRM(s) are integrated with:
Response
Response Sent: 11 August 2023
Full details of this response are provided in the attached document.
Documents
This is UK Research and Innovation's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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