FOI release

FOI2023/00560: FOI Request for CRM

This request was refused in part, so we didn't provide some of the information the requester asked for. This may include information where we can neither confirm nor deny that we hold it.

Case reference FOI2023/00560

Published 1 November 2023

Request

Request Received: 21 July 2023

I am writing to you under the Freedom of Information Act 2000 to request the following information:

1. Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.)

• Yes

• No

2. If yes, please specify which CRM(s) are used by your organisation:

• HubSpot

• Salesforce

• Dynamics

• Other (Please specify)

3. What license level/subscription does your organisation have?

4. What is the annual cost of your CRM system(s)?

5. List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system?

6. Does your organisation work with any external agencies to manage the CRM?

7. Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.)

• Yes

• No

8. If yes, please specify which other systems your CRM(s) are integrated with:

Response

Response Sent: 11 August 2023

Full details of this response are provided in the attached document.

Documents

This is UK Research and Innovation's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

You can browse our other responses or make a new FOI request.