FOI2020/00206: Telephone Maintenance Contract
Case reference FOI2020/00206
Published 15 July 2021
Request
Request Received: 6 July 2020
The request is for Arts and Humanities Research Council and Biotechnology and Biological Sciences Research Council
I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telephone maintenance contract.
The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:
Please can you send me the following contract information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates it would be much appreciated.
1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)
2. Existing Supplier: If there is more than one supplier please split each contract up individually.
3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
4. Hardware Brand: The primary hardware brand of the organisation's telephone system.
5. Number of telephone users:
6. Contract Duration: please include any extension periods.
7. Contract Expiry Date: Please provide me with the day/month/year.
8. Contract Review Date: Please provide me with the day/month/year.
9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
10. Telephone System Type: PBX, VOIP, Lync etc
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
13. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.
If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.
If the maintenance for telephone systems is maintained in-house please can you provide me with:
1. Number of telephone Users:
2. Hardware Brand: The primary hardware brand of the organisation's telephone system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.
Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.
If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?
Response
Response Sent: 9 July 2020
I can confirm UK Research and Innovation (UKRI) hold the information relevant to your request.
Both AHRC and BBSRC come under the legal entity of UKRI, therefore please find attached with this letter the previous FOI response issued to you in May 2019, reference 2019/0094, which answers the questions posed.
All details in our original response remain the same, with the exceptions of questions 6 and 7, which were updated and provided to you in our FOI response in April 2020, reference 2020/00098. A copy of this is also attached for your convenience.
Please note that our decision to withhold the information requested under questions 4 and 9 under Section 31 of the FOIA remains unchanged.
Documents
This is UK Research and Innovation's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.